But It’s Early!

August 29, 2006

overheard at 08:10

“Hey, we’re state employees.  These 8:00 meetings are pretty difficult.  You’re lucky we’re only 10 minutes late.”

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Fiscal Confusion

June 26, 2006

on the phone:
“I’m sure the fiscal year is important to your business, but I’m really having problems because I just don’t understand it.”
pause
“Yes, you’re right.  It would be easier for me to help you as our customer if I understood the business.”

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Don’t Use Those Words

May 23, 2006

"We need to tell the customer to stop being stupid.  We probably shouldn't use those words."